How Complaints are dealt with by Wolves Union

Complaints

 

Complaints

The University of Wolverhampton Students’ Union is committed to the provision of high-quality services and acknowledges that, to ensure continued success, instances of dissatisfaction need, where possible, to be reported and addressed. If you have a concern about a particular aspect of the services provided by the Union, we would ask you in the first instance to raise the matter immediately with a Senior Staff Member.

The Union acknowledges however that there are occasions when matters cannot be dealt with or resolved in this way and may need to be dealt with more formally, in this instance please email complaints.wolvesunion@wlv.ac.uk outlining the nature of your complaint.

 

Please be reminded that if you are a student who is looking for advice about your time at University, finance, or wellbeing, you should contact our Advice and Representation Centre in the first instance by filling in an enquiry form here.