How Complaints are dealt with by Wolves Union

Complaints

The University of Wolverhampton Students’ Union is committed to the provision of high-quality services and acknowledges that, to ensure continued success, instances of dissatisfaction need, where possible, to be reported and addressed. If you have a concern about a particular aspect of the services provided by the Union, we would ask you in the first instance to raise the matter immediately with an appropriate member of staff.

The Union acknowledges however that there are occasions when matters cannot be dealt with or resolved in this way or when a more formal, documented approach is appropriate. The enclosed form is designed to help you to initiate a formal complaint about any aspect of the services provided by the University of Wolverhampton Students’ Union. Details of how the complaints procedure works is set out in Bye-Law 7.

Please outline the nature of your complaint by downloading the Complaint Form below and return to the Chief Executive Officer at: The University of Wolverhampton Students’ Union, Wulfruna Street, Wolverhampton, WV1 1LY.

Click this image to download the latest complaints form in Word document format