Please provide as much information as possible below.
Your enquiry will be passed to a member of our Advice team who aims to respond to you within 5 working days .
We only require consent under certain circumstances:-
- EDI Monitoring - We will ask for explicit consent to collate data from you for EDI monitoring purposes under special category as discussed above. The adviser/ARC admin will require this from you verbally when they discuss this with you at the first point of contact.
- AQS Audit – ARC is subject to regular Advice Quality Standard audits to ensure we meet standards. The case records audited are anonymised so no individual person/case can be identified.
- Third party consent – where we need to share data with a third party and/or contact them on your behalf regarding your case we will ask for express consent, this will be obtained by the service user signing a form of authority.
Clients can withdraw their consent at any time by advising the Head of ARC.