Please provide as much information as possible below.
Your enquiry will be passed to a member of our Advice team who aims to respond to you within 5 working days .
Please note: The Advice Centre cannot help with setting up payment plans or extending payment deadlines for tuition fees. If you require assistance with this you must contact the income section directly at: incomesection@wlv.ac.uk, 01902 321 256
ARC will hold your details in accordance with our Privacy Policy and may contact you by email with information with legitimate interest to your studies.
We only require consent under certain circumstances:-
- EDI Monitoring - We will ask for explicit consent to collate data from you for EDI monitoring purposes under special category as discussed above. The adviser/ARC admin will require this from you verbally when they discuss this with you at the first point of contact.
- AQS Audit – ARC is subject to regular Advice Quality Standard audits to ensure we meet standards. The case records audited are anonymised so no individual person/case can be identified.
- Third party consent – where we need to share data with a third party and/or contact them on your behalf regarding your case we will ask for express consent, this will be obtained by the service user signing a form of authority.
Clients can withdraw their consent at any time by advising the Head of ARC.