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Problems Affecting Your Studies?

If something unexpected is affecting your ability to study, complete assessments, or attend exams, there are formal options available to help you manage your situation.

Your options

If you experience difficulties that impact your learning, you may be able to:

  • Request an extension to an assessment deadline
  • Apply for extenuating circumstances also known as mitigation
  • Request a leave of absence or break in study

The most appropriate option will depend on the nature, timing, and length of the difficulty you are experiencing.

Extensions

An extension allows you to submit coursework up to seven days after the original deadline.

How to apply

  • Log into e Vision and open your dashboard
  • Select Assessments Extenuating and Extensions then choose Extensions
  • Select the relevant assessment for each affected module
  • Upload original independent supporting evidence at the time of application

You must submit your claim and evidence within seven calendar days of the original deadline.

Extensions cannot be requested for exams, in class tests, group work, or some practical assessments.

If approved, you will receive confirmation by email and the new deadline will appear on Canvas. If declined, you are strongly advised to submit by the original deadline to avoid a non submission mark.

Extensions are not normally granted during resit periods.

Extenuating circumstances

Extenuating circumstances are used when something serious, unexpected, and outside your control prevents you from completing or attending an assessment.

If approved, you will normally be allowed to take the assessment at the next available opportunity without penalty.

Examples that may be accepted include

  • Bereavement of a close family member
  • Serious physical or mental ill health
  • Personal accident or injury
  • Compulsory jury service
  • Significant and unplanned changes to employment where permitted
  • Low mood depression or severe stress

Minor short term illnesses such as colds or headaches are not normally accepted and should be managed through an extension request.

How to apply

  • Log into e Vision and open Assessments Extenuating and Extensions
  • Select Extenuating Circumstances
  • Submit a claim for each affected assessment and module
  • Upload independent supporting evidence with your application

Claims should be submitted as soon as difficulties arise. Late claims are only considered where there are exceptionally compelling reasons supported by evidence.

If your claim is declined you will receive feedback explaining why. You can appeal the decision through ASK WLV within ten working days.

Leave of absence

If your circumstances are ongoing and significantly affect your ability to study, you may apply for a temporary break from your course.

A leave of absence is usually for one semester or one academic year. The maximum allowed is four semesters in total.

You will normally return at the point you paused your studies, although continuation on the same modules cannot be guaranteed.

Things to consider

  • Impact on student finance and funding
  • Delay to completing your qualification
  • Conditions that may need to be met before returning

International students must seek advice from the visa team before requesting a leave of absence, as not attending university may breach visa conditions.

Requests are made via your e Vision account and processed by ASK WLV. Confirmation will be sent to your email address.

Last reviewed: October 2025

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