As the coffee shop assistant, you will play a key role in supporting the day-to-day running of the Students’ Union coffee shop and wider venue operations.

Working closely with the Venues Team, you will provide day-to-day operational support to help ensure the coffee shop is delivered to a high standard, enhance the student experience, drive engagement, and contribute to venue sales and commercial success.

You will collaborate with colleagues across the Students’ Union to support the delivery of a welcoming and inclusive coffee shop environment, while helping to identify opportunities to improve service, increase sales, and meet the needs of a broad student community. Using your knowledge of student interests and customer expectations, you will contribute ideas to help make the venue appealing and engaging for students.

The role also involves preparing and serving hot and cold drinks, food, and refreshments, while ensuring excellent customer service standards are maintained and that the coffee shop operates safely, efficiently, and smoothly.

You will work in line with Students’ Union policies and procedures, maintain high standards of cleanliness, food hygiene, and presentation, and provide feedback on service, operations, and customer experience to help support the ongoing development and success of the venue.