Ways to Access the Service
DROP IN - Come in to speak to an adviser in person on City Campus (SU MB Building) between the hours of 11am-1pm, Monday to Friday, all year round, and at Walsall Campus (SU WS Building) all day (10am-4pm) Tuesdays and Thursdays, during term time.
BY APPOINTMENT - Outside of drop-in times by calling 01902 322038 to book an appointment in advance and subject to adviser availability
EMAIL - If you have a query please get in touch by emailing firstname.lastname@example.org and a member of our team will email you back, usually within 3 working days.
SKYPE - Students can use this service to make a Skype to Skype appointment with one of our advisers. Our Skype username is: wlvunionasc (n.b. as we are not online all the time, please contact us via email to arrange an appointment in advance)
TWITTER - We are happy to answer your questions via Twitter - simply follow us and mention @wlvunionasc in your tweet.
TXT-2-TXT - We also offer a text to text service that has proved particularly popular with our deaf and hard of hearing students. If you would like to text us your query, you may do so within office hours on 07920 400280
FEEDBACK SURVEY - The Advice and Support Centre is committed to making services accessible and responsive to all students and in doing so, welcomes comments, suggestions and ideas for developing further services... tell us what you think here!
A copy of our Service Level Agreement (including Complaints Procedure) can be found here