Formal Complaints Procedure
The University of Wolverhampton Students’ Union is committed to the provision of high quality services and acknowledges that, to ensure continued success, instances of dissatisfaction need, where possible, to be reported and addressed.
If you have a concern about a particular aspect of the services provided by the Union, we would ask you in the first instance to raise the matter immediately with an appropriate member of staff.
The Union acknowledges however that there are occasions when matters cannot be dealt with or resolved in this way or when a more formal, documented approach is appropriate. The enclosed form is designed to help you to initiate a formal complaint about any aspect of the services provided by the University of Wolverhampton Students’ Union.
Please outline the nature of your complaint on the following Complaint Form and return to the President of the Students’ Union or Chief Executive Officer at: The University of Wolverhampton Students’ Union, Wulfruna Street, Wolverhampton, WV1 1LY..